At TukTak.shop, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
Returns
You may return most new, unopened items within 7 days of delivery for a full refund.
To be eligible for a return, the product must be unused, in the same condition you received it, and in its original packaging.
Please keep the receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business days.
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us first.
How to Return an Item
Contact our customer service team at support@tuktak.shop with your order details and reason for return.
We will provide you with instructions on how to return your item.
Please send your item back to the provided return address.
Important Notes
Customized or personalized products are not eligible for returns unless defective.
Returns due to buyer’s remorse or incorrect purchase will be subject to our return policy and approval.
If you have any questions or need assistance, please don’t hesitate to contact us at support@tuktak.shop.
Contact Us
For any return, refund, or exchange inquiries, please reach out to us:
- Email: support@tuktak.shop
- Phone: 01710661156
- Business Hours: 10am to 6pm